Return & Replacement Policy

Azgana Herbs supplies bulk and private-label herbal products. This policy explains when we accept returns or replacements and how claims are handled. We focus on quality, fairness, and fast resolution.

1. Product Inspection & Quality

Every shipment is inspected and tested before dispatch. We ensure products meet the agreed specifications for purity, packaging, and labeling. We keep you updated by sharing pictures and videos along every step.

2. When Returns Are Accepted

Returns or replacements are accepted only for these problems:

  • Product received damaged, contaminated, or leaking on delivery. (proof required on the spot opening) Upto 10% damage should be acceptable by buyer, seller will cover more then 10% damage.
  • Product specification differs from the agreed order (e.g., wrong ingredient, wrong grade).
  • The wrong item or wrong packaging was delivered.

We do not accept returns for change of mind, overstock, or unsold inventory.

3. Reporting Time

Please report any issue within 7 days of delivery. Claims reported after 7 days may not be accepted.

4. Proof Required

To start a claim, the buyer must provide:

  • Clear photos or videos showing the issue. On the spot.
  • Batch number and a copy of the invoice or delivery note.

5. Return & Replacement Process

  1. Buyer submits claim with photos/videos, batch number, and invoice.
  2. We review the evidence and may request a short lab test if necessary.
  3. If verified, we will offer either:
    • Replacement in the next shipment, or
    • Partial refund or credit note, depending on the situation.
  4. Products must be unused and in original packaging for returns to be accepted.

6. Shipping Costs

We cover return shipping if the issue is due to an error on Azgana Herbs’ side. If the issue is caused by buyer handling, storage, or local regulations, the buyer will pay return shipping.

7. Samples & Custom / Private-Label Orders

Samples and customized private-label products (including printed packaging) are non-returnable once produced, because they are made specifically for your brand.

8. Dispute Resolution & Compliance

We follow international trade practices and Pakistan export regulations. If a dispute arises, we aim to resolve it through discussion and written agreement. For serious claims, we may rely on independent lab reports.

9. How to File a Claim

Send your claim to: Our export team at +92-327-4210007. Include:

  • Invoice number and batch number
  • Photos or videos of the issue
  • Brief description of the problem and date received

Last updated: Oct 28, 2025.